Refund policy

Refund Policy – Glowlie

Last updated: July 10, 2026

At Glowlie, your satisfaction is our priority. That's why we offer a 60-day money-back guarantee on all our products.

60-Day Guarantee

You have 60 days from the date you receive your order to contact us if you are not fully satisfied with your purchase.

Eligibility Requirements

To be eligible for a return or refund:

• You must contact us within 60 days of receiving your order
• Proof of purchase (order number or receipt) is required
• The product does not need to be returned in its original packaging unless otherwise specified by our team

How to Request a Return or Refund

1. Contact our customer support team at support@buyglowlie.com
2. Include your order number and the reason for your request
3. Our team will respond within 24–48 business hours with further instructions
4. Once your request is approved, your refund will be processed

Refunds

• Once your return is approved, your refund will be issued to your original payment method
• Refunds may take 5 to 10 business days to appear, depending on your bank or card issuer
• You will receive an email confirmation once your refund has been processed

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at support@buyglowlie.com with a photo of the item. We will send a replacement or issue a full refund at no additional cost to you.

Orders Not Received

If your order hasn't arrived within the estimated delivery window, please reach out to our team at support@buyglowlie.com. We will check the status of your shipment and find the best solution (reshipment or refund).

Contact Us

For any questions about our Refund Policy, please contact us:

Email: support@buyglowlie.com
Website: buyglowlie.com